Shipping Policy
Turnaround
All orders are shipped within 48 hours (2 business days) Monday – Friday 8am – 5pm Pacific Standard Time. If this timeline cannot be met, the customer will be informed of the delay via the email on file.
Carriers
We currently only use USPS Postal Service to deliver our orders.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS/Canada Post mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location from one of our various studio. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
Back Orders
If an item goes on back order we reserve the right to hold your order until complete. You will be notified of the back order and you will be given the option to have the portion of your order that is in stock with the shipping charge for those items. When the back ordered item(s) becomes available we will ship you the rest of your order with the associated shipping charges.
How To Return an Item
Prices on our webstore are in effect until they are removed from the page unless otherwise noted. Clearance items have limited quantities and may no longer be available. Regarding all payments, our catalog prices are in U.S. currency. You may use American Express, MasterCard, Visa, Discover Card, PayPal. Email us if you are interested in paying in another format.
I changed my mind. Can I get a refund or make an exchange for a new color/product?
We do not accept returns for refunds, credits, or exchanges. All sales are final. Please make sure that you have carefully reviewed all information in your order prior to finalizing your purchase, including your billing, and shipping address, e-mail and telephone number.
Purchase for Personal Use Only
Buyers may purchase products only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale. We reserve the right to refuse orders for any reason without explanation.
THE USE OF ANY ROBOT, SPIDER, OR OTHER AUTOMATIC DEVICE OR SOFTWARE IN CONNECTION WITH THE SERVICES IS STRICTLY PROHIBITED. IN THE EVENT WE REASONABLY DETERMINE THAT ANY ORDER OR ATTEMPTED ORDER WAS MADE BY OR THROUGH USE OF ANY ROBOT OR OTHER AUTOMATIC DEVICE OR SOFTWARE, WE HAVE THE RIGHT, IN OUR SOLE AND ABSOLUTE DISCRETION, TO DENY OR CANCEL ANY SUCH ORDER, TO REFUSE TO ACCEPT ANY RETURNS OR OFFER REFUNDS, AND/OR TO CHARGE RESTOCKING FEES.
BY USING THE SERVICES, YOU AGREE TO ARBITRATE DISPUTES AGAINST JGM Studios IN YOUR INDIVIDUAL CAPACITY IN ACCORDANCE WITH THE “Arbitration; Class Action Waiver; Jury Trial Waiver; Enforcement of Terms and Conditions; Governing Law” SECTION BELOW AND YOU ARE WAIVING YOUR RIGHT TO ACT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
Modifications to These Terms and Conditions
JGM Studio reserves the right, at any time and without notice, to add to, change, update, or modify these Terms and Conditions simply by posting such addition, change, update, or modification on the Services. Any such change, update, or modification will be effective immediately upon posting on the Services. We suggest that you check these Terms and Conditions periodically for changes.
Restocking Fee
If you decide to cancel your item and it is eligible for a refund a restocking fee of 20% will be deducted from the total due amount. If we are alerted that your order is fraudulent, we will cancel the order minus the restocking fee of 20%. If you placed an order and received free shipping but returned an item and you no longer qualify for the free shipping, you, the buyer, are responsible for paying the original cost of shipping and the return shipping cost.
Regarding all promotions, discounts are applied to the lowest-priced item. Coupons cannot be combined with other offers. Discounts do not apply to taxes and gift cards. Promotion is valid for a single purchase.
Free shipping promotions are applicable to ground orders only in the continental US. Overweight, oversized, and hazardous item charges still apply.
JGM Studio believes all information is accurate as of its publication date; such information is subject to change without notice. JGM Studio does not warrant nor guarantee the accuracy of such information. JGM Studio is not responsible for any inadvertent errors.